London Vet Specialists COVID-19 (Coronavirus) 1 June Update

Jun 1, 2020

Please note, as of 1st June, we may be able to offer additional services for our patients, while still adhering to COVID-19 social distancing rules. Any additional services we can offer will depend on a risk assessment which considers the safety of our clients and teams along with the welfare of your pet. As we continue to comply with social distancing rules, we are working in smaller teams to reduce the spread of COVID-19. Therefore, lead times for appointments may be a little longer than usual. Please bear with us at this time.

We realise pet owners may be feeling anxious at this time. However, we wanted to reassure you that we are doing all we can to support our pet owners, referring colleagues and patients.

As the COVID-19 situation evolves, we are continually reviewing the resources we have available and the provision of services which are of most need to our referring colleagues, pet owners and their pets.

If you are a referring veterinary practice with a patient that requires a referral to us for veterinary attention, please call us.

We will be able to advise on how your patient can still receive the care they need and the steps you and your pet owner need to take.

We will contact pet owners that have been referred to arrange an initial consultation and this may be via telephone advice or video.

If you are a pet owner that has been referred, or a referring vet,  and you have any questions please call us directly and we can advise you on the next steps.

If you are a pet owner and you now have an appointment to visit London Veterinary Specialists.

(Please note when you have been referred to London Vet Specialists, a member of our team will be in touch to schedule your appointment in advance.)

If you are visiting London Vet Specialists for an urgent or emergency appointment, the following precautions are in place to protect everyone who works in and visits our practice:

If you’ve been exposed to COVID-19, had close contact with someone who has, or you’re experiencing symptoms (new persistent cough and/or fever), and your pet needs veterinary care, please call us. We will be able to advise you on how your pets can receive the care they need.

If you have been self-isolated with COVID-19 and have recently visited London Vet Specialists, please let us know as soon as possible. This is so we can implement measures to protect our staff and other clients.

When you arrive, please wait outside and call our reception team to notify them of your arrival (or knock our door).

We will advise you of how we can safely take your pet into the practice to be examined.

We request that you remain in your car or outside of the practice, where possible, to protect the health and wellbeing of our staff. We will call you during the consultation to discuss any appropriate treatment options.

If your pet is hospitalised at our facility, we are asking clients not to visit their pet at this time.

If you need to change any appointments because you are in isolation, please call us and we will rearrange these for you.

We are following the government’s most recent advice regarding the measures we need to take to help control the spread of COVID-19.