If our listed FAQs do not address your concerns, please reach out to us for assistance. We are more than willing to help you. How can I schedule a visit with a specialist for my pet?
While we are happy to treat all patients and conditions, we only accept referrals from veterinary practices. To have your pet examined or treated at London Vet Specialists, please discuss this with your regular vet who can refer you if necessary.
Pet Owners FAQs
Why has my vet referred me to your facility?
There are various reasons for referral. Your vet may have made a diagnosis but feel that your pet would benefit from specialised treatment from a specialist with more experience in that condition.
They may also be unable to make a diagnosis and feel that a specialist opinion is necessary. In some cases, specialised facilities are required for diagnosis or treatment, which may not be available at a regular practice. A recognised specialist is the most qualified vet for a referral.
What is a specialist?
A recognised veterinary specialist is an individual who has undergone advanced training and obtained a Diploma in their area of expertise.
They also fulfil other strict criteria, including involvement in clinical work and research, as well as training other veterinary professionals. It is a highly difficult and prestigious status to achieve and maintain, making it the ultimate recognition of expertise in clinical veterinary work. Our specialist vets have national and international reputations and are active in research and education.
How should I prepare for my appointment?
To effectively assess your pet, it is crucial that the specialist has access to their medical history, test results, and radiographs.
Your vet may either send these directly to us or ask you to bring them along. Your pet should not eat after 9 PM the night before the appointment unless they are diabetic or under 12 weeks old. This ensures that certain tests requiring fasting can be done on the day. Additionally, your pet may need sedation or anaesthesia for certain procedures.
What will happen during my consultation?
The specialist will take a detailed history of your pet's problem from you and conduct a thorough physical examination.
They will also review any previous tests performed by your vet. Based on their findings, they will discuss potential causes, further investigations, and treatment options. They will also provide an estimate of the costs involved. You can ask questions and decide if you want to proceed with further investigations. Consultations typically last between 30 minutes to an hour, depending on the reason for referral.
Do I have to pursue further investigations or surgery after seeking a specialist's opinion?
No, our primary role is to make a diagnosis and discuss potential treatments and their outcomes. We will present you with all available options and provide a balanced view to help you make an informed decision.
If we do not believe further treatment is necessary, we will inform you. It is up to you to decide if you want to proceed with treatment.
Will my pet be admitted to the hospital?
Most patients referred to cardiology, ophthalmology, and dermatology are seen on a day-patient basis. However, for most other services, hospitalisation is necessary for close observation and monitoring, which can aid in diagnosis and treatment.
Patients may be admitted for 24-48 hours for routine investigations, treatment, or surgical procedures. During their stay, the specialist will provide daily updates on their condition and test results. In some cases, your pet may need to return for procedures at a later date.
Will someone be present if my pet stays overnight?
At London Vet Specialists, we offer 24-hour in-patient care. Our veterinary and nursing staff are on duty and caring for patients on-site all year round.
Your pet will receive continuous monitoring and attention from qualified and trained staff, regardless of the time or day.
Can I visit my pet while they are hospitalised?
If your pet is hospitalised for an extended period, we can arrange for visits if it would benefit them. However, in some cases, we may advise against it if it may cause distress or interfere with their recovery. Visits must be scheduled in advance with our nursing staff.
How much will a referral cost, and how do I pay?
Advanced investigations and treatments can be costly. During your consultation, the specialist will provide an estimate of the costs.
However, these costs can vary, and deviations from the estimate may occur. We will keep you updated, and you can request a daily update from reception. We accept cash, checks, and most major debit and credit cards, and payment must be made in full upon discharge.
Will I have to pay for additional examinations and tests?
Yes, you will be charged for each consultation and test. These costs are not included in the initial treatment fees.
How do I make an insurance claim?
As soon as you book your appointment, we recommend notifying your insurance company. You will need two claim forms, one for your regular vet and one for us to complete. Please bring the form with you when settling your account, so we can ensure a smooth and timely claim process.
