To obtain a referral for your pet, you must first discuss it with your veterinarian who will then contact us on your behalf. In case of urgent need, your vet will need to call us to schedule an appointment for you.
Your vet may also choose to speak with us over the phone before deciding on a referral. They may also send us any relevant X-rays or pathology results beforehand. Your vet should provide you with a client information sheet containing a map on the back, or you can find a map on our Location page.
When visiting us, make sure to bring a referral letter from your vet, detailing your pet's history and the issue at hand. Your vet may ask you to bring this with you or send it to us via fax or mail beforehand. It's best to confirm with your vet about the arrangements for this. Additionally, bring any X-rays, scans or other information provided by your vet. It's a good idea to have a brief summary of your pet's history, such as dates of events and any symptoms you have noticed, as our vet will ask you about these during the consultation. Also, make a list of any questions or concerns you have, so we can address them during the consultation. Don't forget to bring your insurance documentation and a means of payment.
We prefer that you, the owner, bring your pet to us instead of an agent, as we will be asking detailed questions and need to deal with the person responsible for decision-making, both regarding treatment and finances. If your pet needs to be admitted, we will require signed consent for any procedures decided upon. It's crucial that you fully understand your pet's condition and the implications of any recommended tests or treatments. If you have any doubts, please don't hesitate to ask for clarification. Plan to arrive 15 minutes before your appointment time to register your pet and enjoy complimentary refreshments in the waiting area. Our staff will be happy to help you and your pet. If you are unable to make your appointment or are running late, please inform us as soon as possible.
During the consultation, our referral vet will take a detailed medical history and conduct a thorough examination of your pet. We will discuss our findings and any initial diagnoses with you. Depending on the situation, your pet may go home with recommended management or treatment, or we may need to conduct further tests or procedures, such as blood tests, imaging, or surgery. While we will try to perform everything on the same day, there is no guarantee, and your pet may need to be hospitalized for further care. It's possible that your pet may need to return on a later date for diagnostic or surgical procedures. Please understand that, like a human hospital, we also provide emergency services, so urgent cases may take priority. If you have any questions or concerns about your pet's referral, feel free to call our reception staff for assistance.
